Robotic process automation has higher-value IT tasks in its cross-hairs but could be the best antidote to outsourcing yet. Not long ago, RPA was “a total mystery” to most organizations, but its potential is now grabbing the attention of IT consulting and advisory firms, outsourcing providers, and enterprises. This is a flash trend driven by a combination of really powerful process automation software and artificial intelligence, and following a lot of trial and error” by vendors in the market. RPA is most likely to replace data entry and data rekeying or data assembly and formatting tasks, which are rules-based. Almost any type of computer-related process which is rules-based [and] which a human performs today could be affected at some point in its lifecycle, where [RPA] could mimic what a human does. RPA moves the focus of automation up the value chain. At the same time, demand for IT experts is growing for even higher-value jobs, because most companies are struggling to keep up with high-tech development, and this is why RPA is a relief to most IT people.
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Key Takeaway from this Research
• Robotic process automation market for healthcare and pharmaceuticals will likely grow at the highest rate by 2022
• Robotic process automation tools expected to hold the largest share of the robotic process automation market
• North America expected to dominate the robotic process automation market
Major players in the robotic process automation market are Automation Anywhere (U.S.), Blue Prism (U.K.), Celaton Ltd (U.K.), IPSoft (U.S.), Nice Systems Ltd. (Israel), Pegasystems (U.S.), Redwood Software (U.S.), UiPath (U.K.), Verint (U.S.), Xerox Corporation (U.S.), etc.